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Crisis Intervention Training Program – Community (municipal services, employment centers, case management service agencies, community outreach programs, etc.)

This program is offered either online or in a classroom setting, or a combination of both. The course is available as a 1-day or 2-day instructor led training or a 5-day Train-the-Trainer model.

Safe Management Group recognizes that working in community-based settings can present unique risks. In particular, when meeting clients in their home or alternate community setting, specific elements should be considered to reduce risk.   Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within your organization.  Our programs are customized to address various levels of risk and diverse population groups; including how to navigate and mitigate risks when working outside of the comfort of an office or agency. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s Crisis Intervention Training program uses evidence-based practices and techniques that are designed and available for use with children, adolescents and adults. Participants who successfully complete this course will receive a certificate of completion.  At Safe Management Group we strive to be leaders in transforming peoples’ lives on their path to learning. We accomplish this by providing high quality training and consultation with care and respect.

All services agencies that receive funding from the MCCSS must train their staff on the prevention and use of physical restraint. Safe Management’s Crisis Intervention Program meets the requirements of Ontario Regulation 299/10 and the Policy Directives for Service Agencies.

Our program is divided into two main areas:



  • Risk Management: focuses on various levels of risk; client, staff, the environment and the community. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety by preventing situations that may lead to crises.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our Community Program teaches four principles of Relationship Management with associated strategies and techniques. These principles help create and sustain nurturing and supportive relationships with individuals. They can also be used, in the moment, to de-escalate potentially violent situations.
  • Behaviour Management: This section focuses on Functions of Behaviour, or why individuals do what they do.  Participants will work through a series of questions that will assist them in developing a Behaviour Profile.  This profile will help participants understand behaviour and identify triggers and early warning signs of escalation. In the end, participants are shown to integrate Functions of Behaviour and Behaviour Profiles into thorough and concrete behaviour support plans, including strategies and interventions to prevent and manage at-risk behaviour.



  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum” for both client behaviour and staff response. How to integrate effective safety and behaviour plans into a concrete escalation continuum is also addressed. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective communication within the organization and between team members is strongly emphasized. This course also addresses the issue of potential weapon use in community-based settings.
  • Physical Intervention Concepts: This section teaches participants about Safe Management Group’s best practices regarding physical interventions.  SMG will collaborate with agencies or staff, who require the community program, to determine if physical techniques are required. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, and containments.  Organizations may choose what techniques apply to their unique setting.


A certificate will be issued upon successful completion.

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