Cambridge Memorial Hospital speaks for us!

Safe Management Group has provided code white and de-escalation training to our hospital staff for many years, and continues to be a great resource tool in the protection of our staff.  Their philosophy and approach aligns with our organization’s values of respect and collaboration and with our workplace violence prevention policies.  The trainers are knowledgeable, interactive and always professional.  Our staff come away from training with a significantly improved readiness and self-confidence when managing behavioural situations.  We had the opportunity to work closely with Safe Management Group to implement a hybrid training model with an online and hands on training approach during the COVID pandemic. This was all new for our organization and Safe Management Group was flexible and knowledgeable about how to set this up for success and are with us the whole way through.

COVID-19 Update – March 26, 2021

Safe Management Group is committed to assisting its clients during this challenging period of isolation and social distancing.  To that end, the following services are available as options.

Individual Specialized Consultations/Consult Reviews
Agencies in need of a specialized consultation or an annual consult review, may contact SMG to schedule a remote consult via secure Zoom platform. 

PLEASE NOTE:  depending on the complexity of the consultation required, remote services may not be sufficient or practical.  This will be determined at the time of booking.

Virtual Classroom Training
Agencies that possess in-house SMG Trainers who wish to conduct the theory portion of Crisis Intervention Training remotely via zoom or another video conferencing platform, can access our Virtual Classroom online course.  This allows users to access and download the participant manual online and to complete the course quiz online, eliminating the need to deliver hard copy manuals and to administer the test in-person. Users can access this course for the same price of the manual.  Please call our corporate office to purchase licenses for this option.

Online Training
SMG continues to offer online Crisis Intervention Training, for both the Initial course and the Refresher program, through our Learning Management System.  Completion of online training certifies participants in theory only.  Full certification requires completion of physical self-protection and intervention skills.

Due to social distancing requirements, training staff in the physical components of SMG’s Crisis Intervention Training program presents many challenges.  We have recently launched an online Physical Training – this can be utilized by staff currently holding a valid SMG certificate, staff can do at their own pace and it takes about 2 hours to complete, upon successful completion a certificate can be printed. If you have new staff they could also do this option, but you would need to have a Trainer observe them doing the physical upon completion of the online to ensure competency.

Agencies that do not possess in-house SMG Trainers can contact our corporate office directly to inquire about remote physical training with our Trainers/Consultants.

Trainer Re-certification
SMG is offering the option for Trainer Recertification online.  This process is typically only available to Trainers who have maintained their Trainer status for 3 consecutive years, and is only available every other year; for example: If a Trainer re-certified via classroom-based training in 2019, he/she can re-certify online in 2020.  In 2021, on-site classroom training would again be required.  Given the impact of COVID-19, this online option is now temporarily available to ALL TRAINERS to maintain certification (some limitations may apply).  Please contact our corporate office for details.  Once COVID-19 restrictions have been lessened, Trainers, with less than 3 years trainer status are expected to return to classroom-based recertification.

If you have any issues or concerns, please don’t hesitate to call or email the office.

Stay Safe and Healthy!! And remember we are all in this together.
Safe Management Group Inc..