Choose Your Path
A staff member, student, or otherwise, looking for individual training
Exploring training options for my overall organization
Your path to a safer workplace.
Safe Management Group (SMG) is a Canadian leader in crisis intervention training, delivering customized programs that prepare staff to navigate complex and unpredictable situations with confidence.
With over 30 years of training and consulting experience, SMG partners with organizations across healthcare, community, and residential settings to provide practical, real-world solutions that prioritize the safety of staff, clients, and visitors.
Our training is designed to help teams effectively recognize, de-escalate, and respond to escalating behaviours, while maintaining the dignity and respect of the individuals in their care.
Every program is tailored to reflect the unique environment, policies, and risk factors of each organization, ensuring relevant, effective, and sustainable outcomes.
Fraud Alert & Certification Verification
SMG is committed to maintaining the highest standards of quality, integrity, and trust in our Crisis Intervention Training programs.
We have recently been made aware, through our agency partners, that fraudulent SMG certificates may be in circulation. These appear to be associated with individuals independently seeking employment and are not connected to any partner organizations. At this time, there is no indication that agencies are involved.
SMG certification reflects more than course completion, it represents comprehensive, real-world training that empowers staff and certified trainers to confidently manage complex and unpredictable situations while prioritizing safety and dignity.
To protect the integrity of our programs, all valid SMG Crisis Intervention Training certificates issued upon successful completion of the full course include a unique QR code. This code links directly to our secure trainer database.
When scanned, the QR code will confirm:
- The certified individual’s name
- The date of certification
If the information on the certificate does not match the QR code verification, the certificate should be considered invalid until confirmed by SMG.
If you have any questions or would like to verify a certification, please contact our team directly. We are happy to assist.
Thank you for your continued commitment to safe, professional, and accountable practice.
– Safe Management Group
New partnerships
We’re excited to announce our strategic partnership with Children’s Autism Services.
Children's Autism Services
smg@childrensautism.ca
We’re proud to announce our Partnership with SAFETY POD INTERNATIONAL
Safe Management Group (SMG) has been providing Crisis Intervention Training and Consultation to our hospital since 2018. One of the main benefits of working with the team at SMG is their willingness to customize training to our specific needs. They collaborated with us to create our current training model that sees staff attend various levels of training (1-4) based on position and potential for violence exposure.
Recently, our hospital experienced a significant violent event for which a Code White was initiated. Upon review of the incident, it was highly apparent that the response from the Level Four trained clinical staff, as well as security personnel, prevented serious injury to staff and patients. Training clinical staff and security in the same preventative approaches and crisis management techniques has been of tremendous benefit. In this specific situation, staff and security responded to the Code White quickly and worked together seamlessly. Their ability to communicate and implement a consistent, well-choregraphed response was impressive. Staff utilized the techniques taught in SMG’s Crisis Intervention Training program to successfully maintain safety for all involved. Although, an unfortunate incident, it was rewarding for me, as a Manager of Organizational Health, to see staff successfully apply the approaches and interventions taught in SMG training, to a very real situation.
Cindy Hayward-Dale
Brant Community Healthcare System
Training For Individuals
This path is designed for individuals seeking Crisis Intervention Training to build the skills and confidence needed to safely manage challenging or unpredictable situations.
SMG’s training focuses on recognizing early warning signs, applying de-escalation techniques, and responding appropriately at each stage of escalation, all while maintaining the safety and dignity of those involved.
Please select this path if:
- You are a student completing training as part of your educational requirements
- You are a volunteer needing certification for your role
- You are an employee required to complete training independently
- You are looking to enhance your skill set for working in high-risk or people-focused environments
This training is ideal for individuals working or preparing to work in settings such as healthcare, community services, education, and residential programs.
Please note:
If you have been provided with a URL link and Group Key by your organization for online training, this training must be accessed through the instructions provided by your organization and is not available through this page.
Training For Organizations
This path is designed for organizations seeking customized Crisis Intervention Training to support their teams in safely managing complex and unpredictable situations.
SMG partners with organizations across healthcare, community services, and residential settings to deliver practical, real-world training that helps staff recognize, de-escalate, and respond appropriately to escalating behaviours, while maintaining the safety and dignity of clients, staff, and visitors.
Training can be delivered on-site or at our new full-service onsite training facility, and is tailored to reflect your organization’s specific environment, policies, and risk profile, ensuring relevant and sustainable outcomes.
Please select this path if:
- You are looking to provide on-site or come to our training facility for your staff team
- You are a Manager or Director exploring training solutions for your organization
- You represent an Association or Union seeking training for your members
- You are looking to implement a consistent, organization-wide approach to safety and de-escalation
