COVID-19 Update – May 6, 2020

Safe Management Group is committed to assisting its clients during this challenging period of isolation and social distancing.  To that end, the following services are available as options.

Individual Specialized Consultations/Consult Reviews

Agencies in need of a specialized consultation or an annual consult review, may contact SMG to schedule a remote consult via secure Zoom platform.  PLEASE NOTE:  depending on the complexity of the consultation required, remote services may not be sufficient or practical.  This will be determined at the time of booking.

Virtual Classroom Training

Agencies that possess in-house SMG Trainers who wish to conduct the theory portion of Crisis Intervention Training remotely via zoom or another video conferencing platform, can access our Virtual Classroom online course.  This allows users to access and download the participant manual online and to complete the course quiz online, eliminating the need to deliver hard copy manuals and to administer the test in-person. Users can access this course for the same price of the manual.  Please call our corporate office to purchase licenses for this option.

Online Training

SMG continues to offer online Crisis Intervention Training, for both the Initial course and the Refresher program, through our Learning Management System.  Completion of online training certifies participants in theory only.  Full certification requires completion of physical self-protection and intervention skills.

Remote Classroom Physical Training

Due to social distancing requirements, training staff in the physical components of SMG’s Crisis Intervention Training program presents many challenges.  Regardless, many essential service agencies are recruiting new staff who require this mandatory training.  In addition, agencies need to ensure current staff maintain training requirements.  In-person instruction of physical skills is the preferred option; however, SMG supports remote training during this time to assist agencies with their training needs. If your agency has in-house SMG Trainers, teaching physical skills remotely is an option.  To comply with social distancing guidelines, SMG suggests that remote training be conducted in groups of no more than 5 participants.  SMG also recommends that a veteran staff (who is well-versed with the SMG program) also attends the training on-site to help coach new staff with the techniques.  The SMG Trainer, via video conferencing is then responsible to ensure staff meet the requirements and can demonstrate competence in the physical skills.  Agencies that do not possess in-house SMG Trainers can contact our corporate office directly to inquire about remote physical training with our Trainers/Consultants. PLEASE NOTE: Remote training sessions conducted by our Trainers/Consultants will be capped at 5 participants per site.  Agencies with more than one site can train more than 5 staff, as long as each site (each camera frame) has no more than 5 staff. In some cases, more than one agency may be on the same remote session for cost-effectiveness.

Trainer Re-certification

SMG now offers online Trainer Re-certification.  This process is only available to Trainers who have maintained their Trainer status for 3 consecutive years.  This option is only available every other year; for example: If a Trainer re-certified via classroom-based training in 2019, he/she can re-certify online in 2020.  In 2021, on-site classroom training would again be required.  SMG is currently working on remote options to re-certify Trainers, who do not meet the criteria for online training.

If you have any issues or concerns, please don’t hesitate to call or email the office.

Stay Safe and Healthy!!
Safe Management Group.