Choose Your Path

Safe Management Group (SMG) has been providing Crisis Intervention Training and Consultation to our hospital since 2018.  One of the main benefits of working with the team at SMG is their willingness to customize training to our specific needs.  They collaborated with us to create our current training model that sees staff attend various levels of training (1-4) based on position and potential for violence exposure.

Recently, our hospital experienced a significant violent event for which a Code White was initiated.  Upon review of the incident, it was highly apparent that the response from the Level Four trained clinical staff, as well as security personnel, prevented serious injury to staff and patients.  Training clinical staff and security in the same preventative approaches and crisis management techniques has been of tremendous benefit.  In this specific situation, staff and security responded to the Code White quickly and worked together seamlessly. Their ability to communicate and implement a consistent, well-choregraphed response was impressive. Staff utilized the techniques taught in SMG’s Crisis Intervention Training program to successfully maintain safety for all involved.  Although, an unfortunate incident, it was rewarding for me, as a Manager of Organizational Health, to see staff successfully apply the approaches and interventions taught in SMG training, to a very real situation.