Elderly Care Training Programs

Crisis Intervention Training Program – Elderly Care

This program is offered either online or in a classroom setting, or a combination of both.  The course is available as a 1-day or 2-day instructor led training or a 5-day Train-the-Trainer model.

Safe Management Group acknowledges and understands that working with the elderly population can bring with it several challenges that accompany the many rewards.  This is particularly true when working with individuals who suffer from cognitive decline, such a dementia.  Often frustration, confusion and diminished coping skills can lead to responsive behaviours that can put caregivers, clients and others at risk of physical and emotional harm.  Understanding the cause of these behaviours, thereby increasing empathy and compassion, is key to effectively managing potentially harmful interactions and incidents.

Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within your organization. Participants who successfully complete this course will receive a certificate of completion. Our programs are customized to address various levels of risk and diverse population groups. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s Crisis Intervention Training program uses evidence-based practices and techniques that are specifically designed for use with elderly patients and clients.  At Safe Management Group we strive to be leaders in transforming peoples’ lives on their path to learning. We accomplish this by providing high quality training and consultation with care and respect.

Our program is divided into two main areas:


  • Risk Management: focuses on various levels of risk; client, staff, visitor, system and the environment. Responsive behaviours and what precipitates these responses are examined. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety by preventing situations that may lead to crises.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our program teaches seven principles of Relationship Management with associated strategies and techniques. These principles help create and sustain nurturing and supportive relationships with individuals. They can also be used, in the moment, to de-escalate potentially violent situations.
  • Behaviour Management: This section focuses on Functions of Behaviour, or why individuals do what they do.  Participants will work through a series of questions that will assist them in understanding behaviour. Participants will be able to identify triggers and early warning signs of escalation. The final aspect of this section will teach the importance of establishing thorough and concrete care plans, including strategies and interventions to prevent and manage at-risk behaviour.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum” for both client behaviour and staff response. How to integrate effective care plans into a concrete escalation continuum is also addressed. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective intervention teams are also highlighted. Communication between all levels of staff including debriefing are strongly emphasized.
  • Physical Intervention Concepts: This section teaches participants about Safe Management Group’s approach regarding physical interventions. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, containments and specialized techniques. Self-protection skills and physical interventions are designed with safety for the elderly client/patient  while also recognizing the need for caregivers to be effectively protected from harm.
  • Our Trainers/Consultants are certified to teach the application of Pinels should their use become necessary to maintain safety.

A certificate will be issued upon successful completion.

Individual Specialized Consultation

Individual Specialized Consultation’s can be arranged through our office and are completed onsite.


Safe Management Group offers Individual Specialized Consultations for individuals who may require additional supports. These additional supports may be necessary based on the following:

  • The individual’s physical size and abilities
  • Physical limitations
  • Trauma issues
  • Medical status
  • Aggressive/Violent Behaviours

By request, Safe Management Group will provide an on-site consultation.

Consultants will meet with the direct care staff, the client, the program supervisor, the family/guardian (if applicable), the psychologist, behaviour therapist, social worker and anyone else involved in the client’s care.

Environmental aspects, staffing ratios and preventative measures will be considered.  Most importantly, consultants will consider the safest approach for all involved. Collaboration with the treatment team will occur to develop effective solutions to address the behaviour.  This will include the creation of individualized physical containment techniques, designed specifically to address the unique needs of the individual and the staff. Safe Management Crisis Intervention Trainers within the organization are then certified to train direct care staff in the newly designed techniques.

The consultation is followed-up with a detailed report outlining action plans and recommendations. This report also includes a photo-log illustrating and describing step by step instructions to implement the specialized physical techniques.

After being vetted through Safe Management’s approval process, the report is delivered to the agency typically within 2 weeks’ time.

Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

This program is offered online, or a  ½-day classroom model and a Train-The-Trainer model.

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). This program recognizes current legislation (Bill 168) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution

Participants will receive a certificate upon completion.

Compassion Fatigue “When Helping Hurts” Training Program

This is available as a classroom training, in a ½ or 1 day instructor led program. Providing participants with:

  • An understanding of the differences between Compassion Fatigue (CF), Vicarious Trauma (VT), PTSD, and Burn Out
  • An understanding the contributing factors to CP, VT, PTSD and Burn Out
  • The impact of CF, VT, PTSD and Burn Out (personally and professionally).  These include: Psychological and Physical Health, Care Giver Empathy, Personal and Professional Relationships, Overall Job performance, Absenteeism, etc.
  • Strategies and resources available to assist in coping
  • The importance of team communication and how to share information with limited impact (Informed Disclosure)
  • Development and prevention strategies: Including both Personal Self Care and a healthy Organizational Approach
  • The importance of effective Debriefing (this includes employee and organization responsibility)
  • How to develop Self Care Plans

Participants will receive a certificate upon completion.

Safe Passage - Working in the Community

This program is available online only.

The Safe Passage Program is a stand-alone program taken from Safe Management Group’s Community Crisis Intervention Training Program.  It was developed to specifically and solely address the risks associated with working in the Community. The course is designed for staff, students and volunteers who meet with clients in the community and who do not require the entire Crisis Intervention Program.  The course addresses the following:

  • Personal Considerations
  • Client Considerations
  • Transportation Considerations
  • Building Considerations
  • Safety Planning and Communication

A certificate will be issued upon successful completion.

Recognize and STOP Abuse

This training is ½ day classroom training (3.5 hours).

Physical, emotional, psychological, verbal, and sexual abuse are all too common forms of abuse experienced by children, youth and adults with special needs. This ½ day training is in compliance with the Quality Assurance Measures established in 2011.

The purpose of this training is to provide staff with the skills;

  • To recognize indicators of abuse
  • Aware of causal factors that lead to abuse
  • Understand what they can do to prevent and STOP abuse from occurring

Please join us in our mission to STOP abuse.

Participants will receive a certificate upon completion.

Healthy Sexual Expression

This training is a half day classroom training (3.5 hours).

What is healthy sexuality and can and should individuals with disabilities or other cognitive impairments have opportunities for healthy sexual expression? This ½ day training will provide staff and family members with an understanding of what sexuality means for individuals with disabilities or cognitive impairments and how we can support and foster healthy sexual expression. Participants will learn about;

  • Issues of consent
  • Risks
  • Boundaries
  • Supports
  • Healthy practices

Sexuality is part of who we are and our identity. Help your family members and individuals you support have healthy sexual expression.

Participants will receive a certificate upon completion.

Understanding and Managing Inappropriate Sexual Behaviours and Sexual Deviance

This is a one day classroom training.

There are many reasons why individuals with disabilities and/or other cognitive impairments may engage in inappropriate sexual behaviours. Understanding the difference between inappropriate sexual behaviour and sexual deviance is critical in determining appropriate supports, education, risks, and possible treatment. This full day training will provide participants with the skills and strategies to manage inappropriate sexual behaviours;

  • Functions of sexual behaviour
  • How to promote healthy boundaries
  • Healthy sexual expression
  • Recognizing more serious sexual behaviours that place others at risk.
  • Safety planning, education, supports,
  • Strategies for decreasing risk

Help promote healthy boundaries and sexuality while managing risky behaviours in the home and community.

Participants will receive a certificate upon completion.