Community Training Programs

Crisis Intervention Training Program – Community (municipal services, employment centers, case management service agencies, community outreach programs, etc.)

This program is offered either online or in a classroom setting, or a combination of both.  The course is available as a 1-day or 2-day instructor led training or a 5-day Train-the-Trainer model.

Safe Management Group recognizes that working in community-based settings can present unique risks. In particular, when meeting clients in their home or alternate community setting, specific elements should be considered to reduce risk.   Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within your organization.  Our programs are customized to address various levels of risk and diverse population groups; including how to navigate and mitigate risks when working outside of the comfort of an office or agency. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s Crisis Intervention Training program uses evidence-based practices and techniques that are designed and available for use with children, adolescents and adults. Participants who successfully complete this course will receive a certificate of completion.  At Safe Management Group we strive to be leaders in transforming peoples’ lives on their path to learning. We accomplish this by providing high quality training and consultation with care and respect.

All services agencies that receive funding from the MCCSS must train their staff on the prevention and use of physical restraint. Safe Management’s Crisis Intervention Program meets the requirements of Ontario Regulation 299/10 and the Policy Directives for Service Agencies.

Our program is divided into two main areas:



  • Risk Management: focuses on various levels of risk; client, staff, the environment and the community. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety by preventing situations that may lead to crises.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our Community Program teaches four principles of Relationship Management with associated strategies and techniques. These principles help create and sustain nurturing and supportive relationships with individuals. They can also be used, in the moment, to de-escalate potentially violent situations.
  • Behaviour Management: This section focuses on Functions of Behaviour, or why individuals do what they do.  Participants will work through a series of questions that will assist them in developing a Behaviour Profile.  This profile will help participants understand behaviour and identify triggers and early warning signs of escalation. In the end, participants are shown to integrate Functions of Behaviour and Behaviour Profiles into thorough and concrete behaviour support plans, including strategies and interventions to prevent and manage at-risk behaviour.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum” for both client behaviour and staff response. How to integrate effective safety and behaviour plans into a concrete escalation continuum is also addressed. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective communication within the organization and between team members is strongly emphasized. This course also addresses the issue of potential weapon use in community-based settings.
  • Physical Intervention Concepts: This section teaches participants about Safe Management Group’s best practices regarding physical interventions.  SMG will collaborate with agencies or staff, who require the community program, to determine if physical techniques are required. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, and containments.  Organizations may choose what techniques apply to their unique setting.

A certificate will be issued upon successful completion.

Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

This program is offered online, ½-day classroom model and train-the-trainer.

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). Participants who successfully complete this course will receive a certificate of completion. This program recognizes current legislation (Bill 168) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution
Safe Passage - Working in the Community

This program is available online only.

The Safe Passage Program is a stand-alone section taken from Safe Management Group’s Community Crisis Intervention Training Program.  It was developed to specifically and solely address the risks associated with working in the Community. The course is designed for staff, students and volunteers who meet with clients in the community and who do not require the entire Crisis Intervention Program.  The course addresses the following:

  • Personal Considerations
  • Client Considerations
  • Transportation Considerations
  • Building Considerations
  • Safety Planning and Communication
Compassion Fatigue “When Helping Hurts” Training Program

This is available as a classroom training, in a ½ or 1 day Instructor led program. Providing participants with:

  • An understanding of the differences between Compassion Fatigue (CF), Vicarious Trauma (VT), PTSD, and Burn Out
  • An understanding the contributing factors to CP, VT, PTSD and Burn Out
  • The impact of CF, VT, PTSD and Burn Out (personally and professionally).  These include: Psychological and Physical Health, Care Giver Empathy, Personal and Professional Relationships, Overall Job performance, Absenteeism, etc.
  • Strategies and resources available to assist in coping
  • The importance of team communication and how to share information with limited impact (Informed Disclosure)
  • Development and prevention strategies: Including both Personal Self Care and a healthy Organizational Approach
  • The importance of effective Debriefing (this includes employee and organization responsibility)
  • How to develop Self Care Plans

Participants will receive a certificate upon completion.

Recognize and STOP Abuse

This training is ½ day classroom training (3.5 hours).

Physical, emotional, psychological, verbal, and sexual abuse are all too common forms of abuse experienced by children, youth and adults with special needs. This ½ day training is in compliance with the Quality Assurance Measures established in 2011.

The purpose of this training is to provide staff with the skills;

  • To recognize indicators of abuse
  • Aware of causal factors that lead to abuse
  • Understand what they can do to prevent and STOP abuse from occurring

Please join us in our mission to STOP abuse.

Participants will receive a Certificate upon completion.