Crisis Intervention Training Program

This program is offered either online or in a classroom setting, or a combination of both.  The course is available as a 1-day or 2-day instructor led training or a 5-day Train-the-Trainer model.

Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within your organization. Participants who successfully complete this course will receive a certificate of completion. Our programs are customized to address various levels of risk and diverse population groups. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s Crisis Intervention Training program uses evidence-based practices and techniques that are designed and available for use with children, adolescents and adults. At Safe Management Group we strive to be leaders in transforming peoples’ lives on their path to learning. We accomplish this by providing high quality training and consultation with care and respect.

All developmental services agencies that receive funding from the MCCSS must train their staff on the prevention and use of physical restraint. Safe Management’s Crisis Intervention Program meets the requirements of Ontario Regulation 299/10 and the Policy Directives for Service Agencies.

Our program is divided into two main areas:


  • Risk Management: focuses on various levels of risk; client, staff, visitor and system. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety by preventing situations that may lead to crises.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our program teaches seven principles of Relationship Management with associated strategies and techniques. These principles help create and sustain nurturing and supportive relationships with individuals. They can also be used, in the moment, to de-escalate potentially violent situations.
  • Behaviour Management: This section focuses on Functions of Behaviour, or why individuals do what they do.  Participants will work through a series of questions that will assist them in understanding behaviour. Participants will be able to identify triggers and early warning signs of escalation. The final aspect of this section will teach the importance of establishing thorough and concrete behaviour support plans, including strategies and interventions to prevent and manage at risk behaviour.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum”. Participants will also create an appropriate “staff response continuum” based on their knowledge of the individual supported. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective intervention teams are also highlighted. Communication between all levels of staff including debriefing are strongly emphasized. Safe Management Group’s crisis intervention training program, also addresses the issue of potential weapon use in residential and day treatment settings.
  • Physical Intervention Concepts: This section teaches participants about Safe Management’s best practices regarding physical interventions. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, containments and specialized techniques for unique settings.
  • Our Trainers/Consultants are certified to teach the application of Pinels and can provide advanced interventions if necessary to ensure the safety of all individuals.
Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). Participants who successfully complete this course will receive a certificate of completion. This program recognizes current legislation (Bill 168) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution
Understanding Challenges in Acquired Brain Injuries or Families Caregivers Coping with Acquired Brain Injury Program (FABIP)

Safe Management Group’s FABIP program was designed for caregivers and families supporting an individual with acquired brain injury. This program provides caregivers and families with skills to effectively cope with stressful situations and understanding the effects of an acquired brain injury. This program covers the following topics:

  • Facts about ABI
  • Brain and Behaviour
  • Neuropsychological Tests
  • Coping by Problem Solving
  • Attention and Memory
  • Executive Functioning and Communication
  • Dealing with Anger
Safe Passage - Working in the Community

The Safe Passage Program was developed to be a supplementary part of the EnvironScan™ Guidelines of the Safe Management Crisis Intervention Training Program to deal with the risks associated with working in the Community.

  • Personal Considerations
  • Client Considerations
  • Transportation Considerations
  • Building Considerations
  • Checklist
  • Planning Sheet
5 Steps to Healthy Relationships

Safe Management’s 5 Steps to Healthy Relationships was developed to help participants to learn how to break down the barriers to develop healthy relationships, build self -esteem, recognize boundaries and discover the value of healthy relationships.

  • Abuse Prevention and Reporting
  • Healthy Self-Esteem
  • Social Exchange and Dating
  • Emotions and Expressions
  • Healthy Sexuality
Recognize and STOP Abuse

Physical, emotional, psychological, verbal, and sexual abuse are all too common forms of abuse experienced by children, youth and adults with special needs. This ½ day training is in compliance with the Quality Assurance Measures established in 2011. The purpose of this training is to provide staff with the skills to not only recognize indicators of abuse, but to become aware of causal factors that lead to abuse and what they can do to prevent and STOP abuse from occurring. Please join me in my mission to STOP abuse.

Participants will receive a Certificate upon completion.

Healthy Sexual Expression

What is healthy sexuality and can and should individuals with disabilities have opportunities for healthy sexual expression? This ½ day training will provide staff and family members with an understanding of what sexuality means for individuals with disabilities and how we can support and foster healthy sexual expression. Issues of consent, risks, boundaries, supports, and healthy practices will be explored. Sexuality is part of who we are and our identity. Help individuals you support have healthy sexual expression.

Participants will receive a Certificate upon completion.

Understanding and Managing Inappropriate Sexual Behaviours and Sexual Deviance

There are many reasons why individuals with disabilities may engage in inappropriate sexual behaviours. Understanding the difference between inappropriate sexual behaviour and sexual deviance is critical in determining appropriate supports, education, risks, and possible treatment. This full day training will provide participants with the skills and knowledge in determining functions of sexual behaviour and skills to promote healthy boundaries and healthy sexual expression as well as recognizing more serious sexual behaviours that place others at risk. Safety planning, education, supports, and strategies for decreasing risk will be discussed. Help promote healthy boundaries and sexuality while managing risky behaviours in the home and community.

Participants will receive a Certificate upon completion.

Understanding Fetal Alcohol Spectrum Disorder (FASD)

Individuals with FASD are often misunderstood and as a result supports and strategies are often ineffective. This ½ day training is intended to provide staff with a comprehensive review of the signs and symptoms associated with FASD and effective strategies in supporting individuals with this condition. Impulsivity, severe behavioural challenges, lack of appreciation of consequences, ongoing involvement with the legal system are common concerns agencies and staff experience. Help reduce and prevent problematic behaviours by learning skills and strategies in supporting individuals with FASD.

Participants will receive a Certificate upon completion.

Medication Training Program

Safe Management Group Inc. is pleased to announce it’s latest online “Medication Program” designed specifically for Front Line Worker and Caregivers”. This program will provide staff with;

  • The understanding of ministry regulations and best practice approaches that inform medication administration.
  • The importance of the 6 rights of medication administration.
  • The know-how to properly store, dispense and dispose of medication.
  • How to accurately document medication use and how to report any medication errors or omissions.

It takes 30 minutes to complete and after successful completion of the test, will provide staff with a personalized certificate.