The following are a series of short videos that provide tips to help you learn and practice key de-escalation concepts.
Tip 1: Decode the Message
Tip 2: Body Language Matters
Tip 3: Consider Your Approach
Tip 4: Practice Compassion
Tip 5: Listen More
Tip 6: Responsive vs. Reactive
Tip 7: Help Keep Stress In Check
Tip 8: Responding to Wants and Needs
Tip 9: Seek to Resolve, not Control
Tip 10: Respect & Understanding
