Health Care Training Programs

Crisis Intervention Training Program - Workplace Violence and Prevention

This program is offered either online or in a classroom setting, or a combination of both.  The course is available as a 1-day or 2-day instructor led training or a 5-day Train-the-Trainer model.

Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within your organization. Participants who successfully complete this course will receive a certificate of completion. Our programs are customized to address various levels of risk and diverse population groups. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s Crisis Intervention Training program uses evidence-based practices and techniques that are designed and available for use with children, adolescents and adults. At Safe Management Group we strive to be leaders in transforming peoples’ lives on their path to learning.  We accomplish this by providing high quality training and consultation with care and respect.

Our program is divided into two main areas:



  • Risk Management: focuses on various levels of risk; client, staff, visitor and system. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety by preventing situations that may lead to crises.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our program teaches seven principles of Relationship Management with associated strategies and techniques. These principles help create and sustain nurturing and supportive relationships with individuals. They can also be used, in the moment, to de-escalate potentially violent situations.
  • Behaviour Management: This section focuses on Functions of Behaviour, or why individuals do what they do.  Participants will work through a series of questions that will assist them in understanding behaviour. Participants will be able to identify triggers and early warning signs of escalation. The final aspect of this section will teach the importance of establishing thorough and concrete behaviour support plans, including strategies and interventions to prevent and manage at risk behaviour.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum”. Participants will also create an appropriate “staff response continuum” based on their knowledge of the patient and/or visitor. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective intervention teams are also highlighted. Communication between all levels of staff including debriefing are strongly emphasized. Due to the increased prevalence of weapons in health care settings, Safe Management Group’s crisis intervention training program, also addresses this issue.
  • Physical Intervention Concepts: This section teaches participants about Safe Management’s best practices regarding physical interventions. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, containments and specialized techniques for unique settings, including Pinels if requested.
Individual Specialized Consultation

Individual Specialized Consultation’s can be arranged through our office and are completed onsite.

Safe Management Group offers Individual Specialized Consultations for individuals who may require additional supports. These additional supports may be necessary based on the following:

  • The individual’s physical size and abilities
  • Physical limitations
  • Trauma issues
  • Medical status
  • Aggressive/Violent Behaviours

By request, Safe Management Group will provide an on-site consultation.

Consultants will meet with the direct care staff, the patient, the nursing staff, the family/guardian (if applicable), the psychologist, behaviour therapist, social worker and anyone else involved in the patient’s care.

Environmental aspects, staffing ratios and preventative measures will be considered.  Most importantly, consultants will consider the safest approach for all involved. Collaboration with the treatment team will occur to develop effective solutions to address the behaviour.  This will include the creation of individualized physical containment techniques, designed specifically to address the unique needs of the patient and the staff. Safe Management Crisis Intervention Trainers within the organization are then certified to train direct care staff in the newly designed techniques.

The consultation is followed-up with a detailed report outlining action plans and recommendations. This report also includes a photo-log illustrating and describing step by step instructions to implement the specialized physical techniques.

After being vetted through Safe Management’s approval process, the report is delivered to the agency typically within 2 weeks’ time.

Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

This program is offered online, or a  ½-day classroom training and a Train-The-Trainer model.

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). This program recognizes current legislation (Bill 168) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution

Participants will receive a certificate upon completion.

Compassion Fatigue “When Helping Hurts” Training Program

This is available as a classroom training, in a ½ or 1 day instructor led program. Providing participants with:

  • An understanding of the differences between Compassion Fatigue (CF), Vicarious Trauma (VT), PTSD, and Burn Out
  • An understanding the contributing factors to CP, VT, PTSD and Burn Out
  • The impact of CF, VT, PTSD and Burn Out (personally and professionally).  These include: Psychological and Physical Health, Care Giver Empathy, Personal and Professional Relationships, Overall Job performance, Absenteeism, etc.
  • Strategies and resources available to assist in coping
  • The importance of team communication and how to share information with limited impact (Informed Disclosure)
  • Development and prevention strategies: Including both Personal Self Care and a healthy Organizational Approach
  • The importance of effective Debriefing (this includes employee and organization responsibility)
  • How to develop Self Care Plans