Developmental Training Programs

Crisis Intervention Training Program - Developmental (Residential and Day Program Settings)

Recognized by the Ministry of Children, Community and Social Services and endorsed by Public Service Health and Safety Association, Safe Management Group’s Crisis Intervention Training Programs are designed to meet the various training needs of agencies and organizations. Training sessions are available online and in class. Participants who successfully complete this course will receive a certificate of completion. Our Crisis Intervention Training Programs are designed to address various levels of risks within agencies/organizations among diverse population groups. Developed by a team of psychologists, behaviour analysts/therapists and martial arts experts, Safe Management Group’s programs use evidence based practices and techniques. Safe Management’s mission is guided by our core principle, caring for your safety through dignity and respect. Safe Management’s Crisis Intervention Training Program provides agencies/organizations with options and flexibility in order to address specific training needs.

Our program is divided into two areas Prevention and Management:


  • Risk Management: focuses on various levels of risk; client, staff, agency. Participants will be taught how to assess risk and prepare themselves, their clients and their environment to decrease risk and increase safety
  • Relationship Management: recognizing that the most crises occur as a result of some aspect of the quality of their relationship with others. Our program teaches seven basic principles of relationship management with associated techniques of intervention.
  • Behaviour Management: Participants will work through a series of questions that will assist them in understanding their client and how the client expresses him/her aggressive behaviour in response to a specific trigger. Participants will be trained in as well as understanding the early non-aggressive warning signs and developing appropriate interventions to prevent and manage an escalating client.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum”. Participants will also create an appropriate “staff response continuum” based on their knowledge of the client. This section recognizes that not all clients escalate the same and that not all responses are appropriate for all individuals.
  • Physical Intervention Concepts: This section teaches participants about Safe Management’s best practices regarding physical interventions. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, containments and specialized techniques for unique settings.

A certificate will be issued upon successful completion.

Individual Specialized Consultation

Individual Specialized Consultation’s can be arranged through our office and are completed onsite.


Safe Management Group offers Individual Specialized Consultations for individuals who may require additional supports. These additional supports may be necessary based on the following:

  • The individual’s physical size and abilities
  • Physical limitations
  • Trauma issues
  • Medical status
  • Aggressive/Violent Behaviours

By request, Safe Management Group will provide an on-site consultation.

Consultants will meet with the direct care staff, the client, the program supervisor, the family/guardian (if applicable), the psychologist, behaviour therapist, social worker and anyone else involved in the client’s care.

Environmental aspects, staffing ratios and preventative measures will be considered.  Most importantly, consultants will consider the safest approach for all involved. Collaboration with the treatment team will occur to develop effective solutions to address the behaviour.  This will include the creation of individualized physical containment techniques, designed specifically to address the unique needs of the client and the staff. Safe Management Crisis Intervention Trainers within the organization are then certified to train direct care staff in the newly designed techniques.

The consultation is followed-up with a detailed report outlining action plans and recommendations. This report also includes a photo-log illustrating and describing step by step instructions to implement the specialized physical techniques.

After being vetted through Safe Management’s approval process, the report is delivered to the agency typically within 2 weeks’ time.

Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

This program is offered online, or a  ½-day classroom model and a Train-The-Trainer model.

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). Participants who successfully complete this course will receive a certificate of completion. This program recognizes current legislation (Bill 168) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution

Participants will receive a certificate upon completion.

Compassion Fatigue “When Helping Hurts” Training Program

This is available as a classroom training, in a ½ or 1 day instructor led program. Providing participants with:

  • An understanding of the differences between Compassion Fatigue (CF), Vicarious Trauma (VT), PTSD, and Burn Out
  • An understanding the contributing factors to CP, VT, PTSD and Burn Out
  • The impact of CF, VT, PTSD and Burn Out (personally and professionally).  These include: Psychological and Physical Health, Care Giver Empathy, Personal and Professional Relationships, Overall Job performance, Absenteeism, etc.
  • Strategies and resources available to assist in coping
  • The importance of team communication and how to share information with limited impact (Informed Disclosure)
  • Development and prevention strategies: Including both Personal Self Care and a healthy Organizational Approach
  • The importance of effective Debriefing (this includes employee and organization responsibility)
  • How to develop Self Care Plans

A certificate is available after successful completion.

Multi-Perspective Behavioural Training (MPBT)

This course provides instruction on how to manage challenging behaviours among cognitively impaired adults. This program will assist participants in understanding behaviours and the benefits of a multi-perspective approach;

  • Diagnostics and Associated Features
  • The Developmental Perspective
  • Relationship Management
  • Behaviour Management
  • Systems Management
  • Case Examples

A certificate is available after successful completion.

IQ-DAS (Daily Activities Schedule) Program

Improving Quality of Care through Daily Activity Schedules (DAS) is an online program designed to improve the lives of the people you serve by adding structure and predictability to the environments you work in, to allow more opportunity for the people you serve to learn independence and autonomy.

This online package includes two sets of instructional videos that provide education about the DAS project, and coaching for successful implementation of the DAS project in your setting. The education modules provide a review of the literature and a summary of the current research that empirically supports this intervention. In addition to this, the coaching modules contain all of the supplementary materials you will require to implement the project and track its progress in your setting. By purchasing this online training, you will receive all of the information you need to understand and successfully implement that DAS project and its various components!

Safe Passage - Working in the Community

This program is available online only. 

The Safe Passage Program is a stand-alone program taken from Safe Management Group’s Community Crisis Intervention Training Program.  It was developed to specifically and solely address the risks associated with working in the Community. The course is designed for staff, students and volunteers who meet with clients in the community and who do not require the entire Crisis Intervention Program.  The course addresses the following:

  • Personal Considerations
  • Client Considerations
  • Transportation Considerations
  • Building Considerations
  • Safety Planning and Communication

A certificate will be issued upon successful completion.

5 Steps to Healthy Relationships

This program is available in 6-8 week/2-hour classroom sessions.

Developing and maintaining healthy relationships is difficult. Safe Management’s 5 Steps to Healthy Relationships was developed to help participants/clients  learn how to break down the barriers to develop healthy relationships, build self -esteem, recognize boundaries and discover the value of healthy relationships. Participants will also learn how to recognize signs of abuse, reporting, dealing with conflict, and healthy sexuality. These 5 Steps are essential in developing the necessary skills to develop healthy relationships—whether with friends, family, staff, or intimate partners.

  • Abuse Prevention and Reporting
  • Healthy Self-Esteem
  • Social Exchange and Dating
  • Emotions and Expressions
  • Healthy Sexuality

A certificate will be available upon successful completion.

Recognize and STOP Abuse

Physical, emotional, psychological, verbal, and sexual abuse are all too common forms of abuse experienced by children, youth and adults with special needs. This ½ day training is in compliance with the Quality Assurance Measures established in 2011.

The purpose of this training is to provide staff with the skills;

  • To recognize indicators of abuse
  • Aware of causal factors that lead to abuse
  • Understand what they can do to prevent and STOP abuse from occurring

Please join us in our mission to STOP abuse.

Participants will receive a Certificate upon completion.

Healthy Sexual Expression

This training is ½ day classroom training (3.5 hours).

Understanding what is healthy sexuality and can and should individuals with disabilities have opportunities for healthy sexual expression? This ½ day training will provide staff and family members with an understanding of what sexuality means for individuals with disabilities and how we can support and foster healthy sexual expression. Participants will explore;

  • Issues of consent
  • Risks
  • Boundaries
  • Supports
  • Healthy practices

Sexuality is part of who we are and our identity. Help your family members and the individuals you support have healthy sexual expression.

Participants will receive a certificate upon completion.

Understanding and Managing Inappropriate Sexual Behaviours and Sexual Deviance

This is a One day classroom training.

There are many reasons why individuals with disabilities may engage in inappropriate sexual behaviours. Understanding the difference between inappropriate sexual behaviour and sexual deviance is critical in determining appropriate supports, education, risks, and possible treatment. This full day training will provide participants with the skills and strategies to manage inappropriate sexual behaviours;

  • Functions of sexual behaviour
  • How to promote healthy boundaries
  • Healthy sexual expression
  • Recognizing more serious sexual behaviours that place others at risk.
  • Safety planning, education, supports,
  • Strategies for decreasing risk

Help promote healthy boundaries and sexuality while managing risky behaviours in the home and community.

Participants will receive a certificate upon completion.

Understanding Fetal Alcohol Spectrum Disorder (FASD)

This training is a half day classroom training (3.5 hours).

Individuals with FASD are often misunderstood and as a result supports and strategies are often ineffective. This half day training is intended to provide staff with a comprehensive review of the signs and symptoms associated with FASD and effective strategies in supporting individuals with this condition. Participants will gain a better understanding of;

  • Impulsivity
  • Severe behavioural challenges
  • Lack of appreciation of consequences
  • Ongoing involvement with the legal system

Help reduce and prevent problematic behaviours by learning skills and strategies in supporting individuals with FASD.

Participants will receive a certificate upon completion.