Health Care Training Programs

Crisis Intervention Training Program - Workplace Violence and Prevention

Recognized by the Ministry of Children Community and Social Services and endorsed by Public Service Health and Safety Association, and Workplace Safety Prevention Services. Safe Management Group’s Crisis Intervention Training Programs are designed to meet the individual training needs within health care settings. Training sessions are available online and in class. Participants who successfully complete this course will receive a certificate of completion. Our programs are customized to address various levels of risk and diverse population groups. Developed by a team of psychologists, behaviour analysts/therapists and physical intervention specialists, Safe Management Group’s programs use evidence based practices and techniques. At Safe Management Group we  strive to be leaders in transforming peoples’ lives on their path to learning. We accomplish this by  providing high quality training and consultation with care and respect.

Our program is divided into two main areas; Prevention and Management:


  • Risk Management: focuses on various levels of risk; patient, staff, visitor and system. Participants will be taught how to mitigate these risks with the over-arching goal to increase safety and reduce workplace violence.
  • Relationship Management: recognizing that most crises occur as a result of the quality of relationships with others. Our program teaches seven basic principles of relationship management with associated techniques of intervention. These principles help create and sustain nurturing and supportive relationships. They can also be used in the moment to de-escalate potentially violent situations.
  • Behaviour Management: Participants will work through a series of questions that will assist them in understanding patient behaviour. Participants will be able to identify triggers, as well as, early warning signs of escalation. The final aspect of this section will teach appropriate plans, strategies and interventions to prevent and manage at risk behaviour.


  • Aggression Management: This section of the program describes how to assess the development of an aggressive situation in terms of four phases and how to incorporate these findings into an understandable “escalation continuum”. Participants will also create an appropriate “staff response continuum” based on their knowledge of the patient and/or visitor. This section recognizes that not all individuals escalate in the same manner and that responses must be tailored appropriately. The importance of and the elements of effective intervention teams are also highlighted. Communication between all levels of staff including debriefing are strongly emphasized. Due to the increased prevalence of weapons in health care settings, Safe Management Group’s crisis intervention training program, also addresses this issue.
  • Physical Intervention Concepts: This section teaches participants about Safe Management’s best practices regarding physical interventions. Bio-mechanical technology is integrated to ensure safe, effective, least intrusive physical interventions, with no pain, pressure points, or hyperextensions.
  • Physical Intervention Techniques: This section teaches staff basic movement, blocks, releases, containments and specialized techniques for unique settings, including Pinels if requested.
Workplace Violence and Harassment: TAAT (Taking Assertive Action Training)

Safe Management Group’s Taking Assertive Action Training is a staff training program designed to address workplace violence and harassment (staff to staff conflict). Participants who successfully complete this course will receive a certificate of completion. This program recognizes current legislation (Bill 168 and Bill 132) in Ontario, provides participants with an understanding of the various levels of violence, bullying, and harassment issues in the workplace while providing practical skills in the following areas:

  • Managing Stress
  • Managing Anger
  • Expressing Yourself
  • Listening to Others
  • Problem Solving Together
  • Making an Effective Complaint
  • Domestic Violence
  • Manager’s Strategies for Supporting Conflict Resolution
Safe Passage - Working in the Community

The Safe Passage Program was developed to be a supplementary part  Safe Management Crisis Intervention Training Program to deal with the risks associated with working in the Community.

  • Personal Considerations
  • Client Considerations
  • Transportation Considerations
  • Building Considerations
  • Checklist
  • Planning Sheet
Compassion Fatigue “When Helping Hurts” Training Program

This is a one day training program, that will provide participants with:

  • An understanding of the differences between Compassion Fatigue (CF), Vicarious Trauma (VT), PTSD, and Burn Out
  • An understanding the contributing factors to CP, VT, PTSD and Burn Out
  • The impact of CF, VT, PTSD and Burn Out (personally and professionally).  These include: Psychological and Physical Health, Care Giver Empathy, Personal and Professional Relationships, Overall Job performance, Absenteeism, etc.
  • Strategies  and resources available to assist in coping
  • The importance of team communication and how to share information with limited impact (Informed Disclosure)
  • Development and prevention strategies: Including both Personal Self Care and a healthy Organizational Approach
  • The importance of effective Debriefing (this includes employee and organization responsibility)
  • How to develop Self Care Plans
How To Conduct an Effective and Thorough Violence Risk Assessment

This is a 1/2 day training session. Upon completion participants will:

  • Have an awareness of the essential elements of a violence risk assessment
  • Be able to identify key questions to assess hazards, validate concerns, and promote action
  • Be able to create meaningful and concrete recommendations to mitigate risk
  • Be able to identify gaps in current risk assessment processes